Call History Not Showing On Android? Here’s The Fix

Is your Android phone acting up, refusing to display your call history? Well, it’s a common issue that can be resolved with a few simple steps. Discussed in this article, are some effective fixes to get your call logs back on track.

Why Is My Call History Not Showing Up On My Android Phone?

There are a few reasons why your call history might not be showing up on your Android phone. The most common reasons include:

1. Bugs And Glitches In The Phone App: The Phone app is responsible for displaying your call history, so if there’s a bug or glitch in the app, it can cause your call history to disappear.
2. Corrupted Cache: The Phone app, like all apps, stores temporary data in its cache. If this data becomes corrupted, it can cause the app to malfunction, including preventing it from displaying your call history.
3. Wrong Time And Date: If your phone’s time and date are incorrect, it can cause problems with a variety of apps, including the Phone app.
4. Outdated App: If you’re using an outdated version of the Phone app, it may not be compatible with your phone’s operating system, which can cause problems, such as your call history not showing up.
5. Low Storage Space: If your phone is running low on storage space, it may automatically delete old call logs to free up space.
6. Third-party App Interference: Some third-party apps, such as cleaning or security apps, may have settings that automatically clear call logs.
7. Hardware Problems: In rare cases, a hardware problem with your phone, such as a damaged SIM card, can cause your call history to disappear.

How To Fix Call History Not Showing On Android?

To solve the issue of your call history not appearing on your Android phone, you can try the following simple step:

Fix 1: Restart Your Android Phone

Restarting your phone means turning it off and then on again. This can fix many small problems that might be happening.

When you restart, any issues that were causing your call history to not show up might get fixed. After the restart, check your call log again. It should now be there.

Steps:

Step 1: Press And Hold Power Button

Find the button on your phone that turns it on and off. It’s usually on the side or back.
Press and hold this button. It might take a few seconds.

Step 2: Select Restart

After holding the button, a menu will appear on your screen.
Look for an option that says “Restart” or something similar and tap on it.

Fix 2: Allow Phone App To Access Call Logs

For this fix, we’re making sure that the Phone app on your Android device has permission to see your call history.

Sometimes, if you’ve installed a new version of the app, it might need you to allow this. If it was previously denied, this action will allow the app to display your call history correctly.

Steps:

Step 1: Long Press Phone App Icon

Find the icon for the Phone app on your home screen. It looks like a phone receiver.
Press and hold this icon. A menu with options will appear.

Step 2: Select App Info

Among the options, look for one that says “App Info”. Tap on it.

Step 3: Go To Permissions

In the App Info screen, you’ll see different sections. Find and tap on the one that says “Permissions”.

Step 4: Allow Access To Call Logs

Within the Permissions section, you’ll find an option for “Call Logs”. Tap on it.
You’ll see a setting that allows you to choose between ‘Allow’ and ‘Deny’. Choose ‘Allow’.

Fix 3: Check The Date And Time Of Your Android Phone

This fix focuses on making sure your phone has the correct date and time. Call management apps rely on this information to organize your call history properly. If the date and time settings are incorrect, it can lead to issues displaying the right call logs.

By ensuring your phone’s date and time are set correctly, you’re helping call management apps accurately organize your call history. This simple step can resolve issues with call logs not displaying correctly.

Steps:

Step 1: Open Settings

Locate the icon that looks like a gear or cog. This is your Settings app.
Tap on it to open.

Step 2: Find Additional Settings Or System Or General Management For Samsung Phones

In the Settings app, scroll down until you find either “Additional Settings” or “System” Or “General Management”. Tap on it.

Step 3: Access Date And Time Settings

Within Additional Settings or System or General Management you’ll see various options. Look for one that says “Date and Time” and tap on it.

Step 4: Enable ‘Set Time Automatically’

In the Date & Time settings, there should be an option to “Set time automatically”. Turn on the toggle or switch associated with this option.

Fix 4: Clear The Phone App Cache

This fix involves clearing the temporary data stored by the Phone app, known as the cache. Sometimes, this cached data can cause issues with the call history.

By clearing it, we’re essentially giving the app a fresh start. This step can often resolve problems with call history not updating.

Steps:

Step 1: Long Press On The Phone App Icon

Find the icon for the Phone app on your home screen.
Press and hold this icon until a menu appears. Among the options, select “App info”.

Step 2: Access Storage Usage

In the App Info screen, you’ll see different sections. Look for one that says “Storage Usage” and tap on it.

Step 3: Clear Cache

Within Storage Usage, you’ll find an option to “Clear Cache”. Tap on it.

Fix 5: Force Stop Your Phone App

This fix involves manually stopping the Phone app if it’s not working properly.

Sometimes, this can clear out any issues or glitches that are preventing the call history from showing up.

After you force stop the Phone app, check if the call history appears correctly.

Steps:

Step 1: Open Settings And Tap On Apps

Locate the Settings app (it looks like a gear or cog) and tap to open it.
Scroll down until you find the option labeled “Apps”. Tap on it.

Step 2: Access Apps Management

In the Apps section, you might see a few different options. Look for one that says “Apps Management” and tap on it.

Step 3: Find And Tap On Phone App

In the Apps Management, you’ll see a list of installed apps. Scroll through until you find the one labeled “Phone” and tap on it.

Step 4: Force Stop Your Phone App

On the App Info screen for the Phone app, you’ll see several options. One of them should be “Force Stop”. Tap on it.

Fix 6: Update Your Phone App

Updating the Phone app means getting the latest version with all the newest features and bug fixes. This can often resolve issues like call history not updating.

This fix involves ensuring that you’re using the most up-to-date version of the Phone app. Sometimes, older versions can have bugs that might affect your call history.

After you update, give it a little time, and your new call logs should start showing up.

Steps:

Step 1: Open Google Play Store And Search For Phone App

Find and tap the icon for Google Play Store on your home screen.
In the search bar at the top, type “Phone app” and press enter or search.

Step 2: Open The Phone App Listing

Among the search results, find the one that’s labeled “Phone” and tap on it to open the app’s page.

Step 3: Check For Updates

On the Phone app’s page, you’ll see information about the app. If there’s an update available, you’ll see an option that says “Update”. Tap on it.

Fix 7: Switch To A Different Phone App

If the default Phone app is causing issues with call history, you can consider using a different app for making and managing calls. Android offers a variety of apps, so you can choose one that suits you better.

Switching to a different phone app provides an alternative if the default one isn’t working well for you.

Apps like TrueCaller or Simple Dialer offer different features and might work more smoothly for your call history. Remember to explore the app’s settings and features to get the most out of it.

Steps:

Step 1: Go To Google Play Store

Open the Google Play Store by tapping on its icon.

Step 2: Search For A Phone Dialer App

In the search bar at the top, type something like “phone dialer” or “call management app” and press enter or search.

Step 3: Browse And Select An Alternative App

You’ll see a list of apps related to phone dialing and call management. Browse through them and read their descriptions and reviews to find one that looks promising.

Step 4: Install And Set Up The New App

Once you’ve chosen an app, tap on it, then click the “Install” button. Follow the prompts to set it up, including granting necessary permissions.

Fix 8: Reset Your Android Phone

Resetting your Android phone is a more drastic solution and should be approached with caution. This fix involves erasing all your apps, settings, and data. It’s like starting with a brand-new phone. Be sure to back up your important files before proceeding.

Steps:

Step 1: Open Settings And Navigate To System Settings

Locate the Settings app and tap to open it. It looks like a gear or cog.
Inside Settings, find an option called “System” and tap on it.

Step 2: Access Back Up And Reset

Within System Settings, look for an option labeled “Back up and reset”. Tap on it.

Step 3: Initiate Phone Reset

In the Back up and reset section, you’ll find an option to “Reset phone”. Tap on it.

Step 4: Confirm Resetting All Settings

On the Reset Phone screen, there should be an option for “Reset all settings”. Tap on it.

Conclusion

If you’ve tried all of the above and your call history is still not showing up, you may need to contact your phone’s manufacturer or carrier for further assistance.

FAQs

How Can I Prevent Call History Problems In The Future?

Here are some tips to help you prevent call history problems in the future:

1. Keep your phone’s operating system and apps up to date.
2. Have enough storage space on your phone.
3. Avoid using third-party apps that can access your call logs unless you need them.

Further Reading:

• How To Fix Android Notification Not Showing Problem? [11 Fixes]

• How To Fix Overheating Issues On Android Devices?